When You Are the Boss . . .

I watch television for escapism. My favorite shows are mainly investigative dramas. But I have stumbled upon a new CBS program that may make my list of programs to record. "Undercover Boss" is a reality show in which a CEO of a major corporation goes undercover to discover the real jobs and real people within the larger framework of the business. The result is that the "boss" often discovers that some jobs are harder than he understood; some employees are doing more than what is expected; and the basic needs of the employees are usually not known by their supervisors.

This is one program that actually has some lessons worth learning that are applicable to anyone who has a responsibility in working with or supervising others. Some of the best include:

1. Take time to get to know your employees - listen to what they say.
2. Become familiar with what the business is really about.
3. Treat people decently and respectfully regardless of positions and roles.
4. Make decisions based on real information rather than rumored information.
5. Security and safety are major needs for all employees.
6. We don't always know as much as we think we do.

Note to Self: Listening is not just hearing words. Real listening is hearing words, noticing body language, sensing the heart and emotion, placing the communication in context, and offering a response that is genuine and appropriate.